If you live in or work in Ajman, Fujairah, Ras Al Khaimah, or Umm Al Quwain, it is very likely that sooner or later you will have to face FEWA bill payment procedure. FEWA stands for the Federal Electricity and Water Authority and provides electricity and water services to the aforementioned emirates of the United Arab Emirates. Your timely payment guarantees the continuous supply of these resources to you.

This article will give you instructions on how to pay FEWA bill, including procedure of FEWA bill payment, payment channels, consequences of non-payment and ways to reduce it. Useful and practical advice will be provided in order to help you with FEWA bill payment.

What is FEWA? Which Emirates Are Provided with Its Services?

FEWA is the state utility company providing electricity and water services in four out of seven emirates of the United Arab Emirates – Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain. Unlike DEWA, which is an emirate-level utility and provides Dubai with its services, and SEWA, which serves Sharjah, FEWA operates in federal jurisdiction and has standardized tariff slabs and payment channels.
You will become FEWA’s client if you are a resident, villa owner or business owner of the emirates mentioned above. Each of the utilities connections in FEWA network has its own FEWA account.

Structure of Your FEWA Bill and Its Terms

Before you start paying your FEWA bill, it would be helpful for you to know the structure of your bill and terms used in it. It contains such information as account number, meter number, billing period, consumption in kilowatt-hours and imperial gallons, tariff slabs applied to your account, contribution of your account to housing fees (if applicable) and bill amount.

It is useful for you to review all the terms of your bill instead of just checking the amount you should pay, as it will help you to spot any mistakes in your bill and to ensure the calculation of your consumption and tariffs is correct.

Calculation of Consumption Charges

FEWA calculates your electricity and water consumption according to the tiered slab: the greater the consumption is, the higher the price per unit is applied. Your meter measures the amount of consumption in the billing period, which is then multiplied by the price of the unit according to your customer category.

It means that increasing prices according to your consumption will result in the effect: any reduction in your consumption will have a significant impact on your bill. You can track your monthly consumption to foresee the increase in it.

Meter Number, Account Number and Billing Cycle of Your FEWA Bill

The account number will help you to identify your utility account and will be a key information for payment, since it is needed in all payment channels. The meter number, which is presented separately from your account number, is the meter number of the meter installed in your property. It means that the consumption measured by your meter is yours.
FEWA bills its clients monthly, however, the date of billing can vary depending on the schedule of meter readings.

Who Is FEWA’s Client? Residential, Commercial and Industrial Accounts

Each property owner, who is connected to the utility network, is FEWA’s client and should pay his/her FEWA bill. However, there are some differences in payment depending on the type of lease agreement of the residential property. Typically, tenants open new accounts and pay their FEWA bill themselves, while the landlord pays for initial connection fees.
However, the payment procedure and tariff slabs are the same for commercial and industrial accounts.

Registration of Your FEWA Account for Payment

You cannot pay your bill if you don’t have the registered account. If you have recently moved to a new property, the first thing you need to do before paying your bill is to register your account. The basic requirements for registration are your Emirates ID, lease agreement or property title deed and application form, which can be submitted online or in FEWA’s customer service center.
After your account is registered and activated by FEWA, you will get your account number and will be able to register for FEWA online service.

Online Payment of Your FEWA Bill via Website

One of the convenient payment channels is offered by the FEWA official website. Logging into your account or paying the bill as a guest, you will see your account number, amount of your bill and pay it using credit or debit card.
It will be convenient for those who have access to the computer and need the immediate confirmation of the payment, as the website provides you with the confirmation document, which you can download and print out.

Payment of Your FEWA Bill Using FEWA Smart App

For those who prefer using smartphone for making payments, FEWA Smart app will help you to pay your bill within minutes after logging in. With this app, you will be able to see your current balance, consumption history and payment status and pay your bill and manage your consumption.
It will be convenient for you if you have FEWA app installed, as it saves your account information for future payments and sends you notifications about bills.

FEWA Quick Pay: Payment Without Logging In

Not all the users want to register for payment, therefore, it is possible to pay the bill using your account number and bill amount without registration on FEWA website or app.
This method will be useful if you want to pay the bill of your family member, if you are paying the bill of your tenant or you just want to make a quick transaction.

FEWA Bill Payment Through Banking Channels of UAE Banks

The majority of users of the UAE has the account in the bank, which is registered as the biller of FEWA, therefore, paying a bill through the bank account will be the additional payment channel of FEWA.

Typically, the banks use your account number to verify your FEWA customer and to process the payment.

Making the payment through the bank will reflect your transaction in your statement of your bank account, which will be convenient for accounting.

FEWA Bill Payment Through Mobile Apps and Online Banking Portals of Banks

Almost all the banks of the UAE allow you to pay FEWA bills using their mobile apps or online banking portal. There, you will be able to add FEWA as the biller, entering your account number, and pay your bill right from your bank account without registering on FEWA website or app.

Adding FEWA as the biller once will allow you to pay your future bills with just few clicks and almost all the apps allow you to set reminders about future bills.

FEWA Bill Payment Through ATMs and Self-Service Kiosks of Banks

If you don’t want to use the Internet channels for transaction, you can pay your FEWA bill through ATMs or self-service kiosks of the banks in UAE.

There, you will insert your card, select the option of utility payments, enter your account number and bill amount and make the payment.

FEWA Bill Payment in Exchange Houses and Payment Kiosks

Exchange houses in four emirates served with FEWA accept payments in cash. It will be convenient for you if you don’t have bank account and want to pay your bill with minimum involvement in digital procedures.
All you need is to visit one of exchange houses, enter your account number, pay your bill and get the receipt as the proof of your payment.
The standalone payment kiosks in malls and community centers provide the same cash and card payment channel.

FEWA Bill Payment via SMS and IVR Phone Line

There is an alternative solution for those who cannot access the Internet but wants to pay the bill as quickly as possible. Some banks and payment services offer the possibility to pay the bill via SMS or phone calls through IVR (interactive voice response system).
For this method, you will need to enter commands or answer to the questions of automated phone line, thus, it will be an alternative to Internet payment channel.

FEWA Autopayment and Standing Instructions

Autopayment of your bill will be convenient for you if you don’t want to bother yourself with the deadlines of your bills. It will allow you to create the standing instruction in your bank account and to set up automatic deductions from it.
It will be particularly useful for landlords owning several properties and busy professionals who don’t want to risk not to pay their bills.

Payment Methods of FEWA: Cards, Direct Debit, e-Dirham
FEWA provides its customers several methods of bill payment in order to simplify the procedure. These methods are visa or mastercard debit or credit cards, direct bank debit and government’s e-dirham payment method.
Knowing the payment methods, which are acceptable for the payment channel you are going to use, will help you to avoid the problems associated with declining transaction.

FEWA Bill Payment Deadlines, Due Dates and Billing Cycle

Every bill issued by FEWA has the due date, which is usually set number of days after the issuing date. Non-compliance with this due date will result in the status of the overdue bill. Add your due date to your calendar or set a reminder after receiving your bill.
As the billing cycle is monthly, you will be able to see the pattern after several bills and predict your future due dates without receiving your bill.

Late Payments’ Consequences: Late Fees and Disconnection

Missing the deadline of your bill will result in the late payment fee imposed on it. Failure to pay this fee will eventually lead to disconnection of your electricity or water services. FEWA will notify you about it, sending a warning letter.
Prevention of such situation is rather simple: either pay your bill before the due date or contact FEWA if you have temporary problems. Communication with FEWA will help you to prevent the escalation of the problem.

Restoration of Your Services After Disconnection for Non-Payment

If your services were disconnected for the non-payment of your bills, you will have to pay your entire balance of unpaid bills, including late fees. Typically, you will have to pay reconnection fee along with your current bill payment.
The restoration of your services will occur quickly, although it depends on the emirate and availability of technician in your area.

Checking Your FEWA Bill Status and Payment History

No matter what payment channel you use, you will be able to check your FEWA bill payment status in your account on FEWA website or app. You will see there all your invoices, amounts paid and dates of the payments.
Regular check of it will help you to spot any mistakes in processing of your bill payment, especially if you use third party (bank or exchange house) as the payment channel.

Downloading and Printing of Your FEWA Bill Receipt and Statements

After paying your bill, you will be able to download your receipt for keeping it on the website or app. Also, you will be able to download the invoice if you need it.
If you need to print your bill statements for visa renewal, mortgage application or any other accounting purposes, you will be able to download them from your FEWA account.

Mistakes in Your FEWA Bill Payment and Their Solutions

Sometimes, you can encounter some difficulties with your FEWA bill payment due to entering of incorrect account number, expiring of your card or technical problems with the payment gateway. If your payment doesn’t appear in your payment history during some time, you shouldn’t think about its loss.
You need to check your payment in your bank account statement and then contact FEWA support with your transaction reference number to solve the problem.

Getting Your Refund and Appealing to FEWA

In case you have paid twice for the same FEWA bill or were overcharged due to meter reading mistakes, you can apply for refund from FEWA, submitting necessary documents (receipt and account statement). The quicker you submit the documents, the quicker your refund will be processed.
Any disputes regarding the accuracy of meter readings will be reviewed by technical department of FEWA.

FEWA Customer Support: Contact Numbers, Email and Customer Service Centers

If you are unable to resolve your problem using Internet, you can contact FEWA customer support via its call center, email or visit FEWA’s customer service center personally. You will need to provide your account number to get prompt assistance.

FEWA Bill Reduction Tips

There is only one way to reduce your next FEWA bill payment, and that is reduction of your consumption. Some simple measures, such as changing your lighting fixtures to LED, appropriate usage of air conditioners, fixing leaky taps and unplugging idle devices will help you to achieve it.
Since FEWA bills are calculated according to tiered slabs, even small reduction will move you to the lower slab.

FEWA vs. DEWA vs. SEWA: Differences for Residents of Several Emirates

Those people, who have moved to another emirate, noticed the difference in FEWA bill payment from DEWA (Dubai) or SEWA (Sharjah). However, though both companies distribute electricity and water services, FEWA operates under the federal jurisdiction and serves four emirates, while DEWA and SEWA are emirate-level utilities.

Thus, your login information, account number format and even payment channels are different. It means that if you moved from Dubai to Ras Al Khaimah, you will have to register FEWA account.

Conclusion

Your FEWA bill payment will be an easy process if you know how FEWA works. Now, you know how FEWA bills are calculated, in which emirates FEWA operates and how consumption charges are accrued in different slabs.

Besides, you know the list of payment channels, which include FEWA website, FEWA Smart app, FEWA Quick Pay, UAE banks website and ATMs, exchange houses and even SMS/IVR channels. Knowledge how to set up automatic payment of your FEWA bill will save you from the whole process, while knowledge about deadlines and late payment fees will prevent any service interruptions.

Also, knowledge about steps and entities to contact in case of unsuccessful transaction, disputes and disconnections for non-payment will prepare you for any troubles.

Frequently Asked Questions (FAQs)

How do I check my FEWA bill payment status online?

It’s very simple. All you have to do is log in to your FEWA account on the website or FEWA Smart app and choose the payment history option.

Is it possible to pay my FEWA bill even if I am not registered online?

Yes, the service of payment of FEWA bill can be availed with the help of FEWA Quick Pay facility. The only requirement is the account number and the bill amount to be paid.

What will happen if I fail to pay my FEWA bill on time?

Apart from the next bill amount, a penalty of late payment will be levied and repeated non-payment of bill will result in the disconnecting of service.

Which UAE Banks provide the facility of paying my FEWA bill?

Almost all of the banks in UAE have the facility of payment of bills using mobile application, online banking and kiosks for FEWA customers.

Do FEWA, DEWA and SEWA belong to the same organization?

No, FEWA is the federal organization that provides water and electricity services in Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain while DEWA & SEWA have their own existence in Dubai and Sharjah respectively.

How can I get my services reconnected that were disconnected due to non-payment of bill?

The initial requirement for reconnection of services is the payment of total balance including late payment charge and the fee for reconnection.

Is there any provision for getting refund of overpaid bill?

Yes, an application can be filed regarding refund of overpaid bill along with the receipt of bill payment.

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